Sask911

The Saskatchewan Public Safety Agency Sask911 system provides province-wide access to 9-1-1 emergency call taking. 9-1-1 calling is available from landlines and payphones in the province, and from cellphones and wireless devices if they are in range of a cell tower. 

If you have an emergency, dial 9-1-1. If you want to report a non-emergency matter, please contact your local agency administrative number.

About Sask911

The Sask911 system is a program funded through a monthly fee on telephone lines and wireless devices.

Emergency calls for police, fire, rescue or emergency medical services are taken by trained 9-1-1 operators. These trained call takers determine the nature of an emergency and transfer the call to an emergency dispatch operator.

In Saskatchewan, 9-1-1 calls are taken by Public Safety Answering Points (PSAPs) in Regina, Saskatoon and near Prince Albert. The cities of Saskatoon and Regina (through their local police services) manage the PSAPs in their respective communities and answer 9-1-1 calls within their municipal boundaries.

The 9-1-1 calls for the remainder of the province are answered near Prince Albert at a PSAP managed by the Saskatchewan Public Safety Agency.

For non-emergency inquiries about Sask911, please call 1-866-757-5911 or email sask911inquiry@gov.sk.ca.

When to Call 9-1-1

Call 9-1-1 for emergencies requiring immediate response by police, fire, rescue and/or medical emergency services. If you want to report a non-emergency matter, please contact your appropriate local agency administrative number.

Call 9-1-1 when you require a response from one or more of the following emergency services:

  • Police
  • Medical personnel
  • Firefighters
  • Rescue personnel

Our Sask911 call takers are highly trained professionals who will get you the help you need. They will ask the nature/type of emergency to determine if you require police, fire, rescue or medical emergency services and location. When you call 9-1-1, keep these tips in mind:

  • Listen carefully, speak clearly and try to remain calm.
  • Don't hang up until the call taker says it is okay. Stay on the line and follow instructions. Your 9-1-1 call taker will stay on the line with you to make sure your call is answered by the agency you need.
  • Know your location at all times and communicate it when you are asked. Location is vital if you are calling from a cellphone, Internet or VOIP (Voice Over Internet Protocol) phone. Cellphones only provide general location information. VOIP or Internet phones do not provide any location information.
  • Provide any other location information that will help emergency personnel find you. Including a description of your house or the location of the emergency, as well as any other landmarks will help guide responders to your location.
  • Know the telephone number you are calling from. Your phone number is needed in case your call is disconnected prematurely.
  • If possible, call from a landline phone. Your location will be automatically captured if you call from a landline.

Call takers may ask additional questions depending on the emergency you are reporting.

Calling from a Voice Over Internet Protocol (VOIP) Phone

VOIP calls to 9-1-1 do not go directly to Sask911 Public Safety Answering Points (PSAP). If you dial 9-1-1 from a VOIP phone service, the call goes through a third-party answering point and an operator will redirect your call to the appropriate 9-1-1 PSAP.

It is crucial to keep your VOIP location information up-to-date. Since VOIP phone services do not provide 9-1-1 call takers with the live location of your emergency, be prepared to describe your location for call takers to efficiently dispatch the help you need.

In the event of a power, network or Internet outage (including congestion) or if services are disconnected, you may not be able to reach 9-1-1 services.

9-1-1 Safety Tips

Be prepared. Draw a simple diagram showing the most direct route to your home, acreage or farm. Keep it close to your phone with a list of important phone numbers.

Staying calm in an emergency is difficult, but there is other information you may be able to provide a 9-1-1 call taker. You may be asked the following questions by a 9-1-1 operator, depending on the situation:

Police Emergencies

  • Are you in danger, or is someone's life in danger?
  • If a crime was committed, can you provide a description of the offender?
  • Are there any weapons involved?

Medical Emergencies

  • Is the person conscious? Breathing? What else can you tell about the person's condition?
  • Is the person able to tell you anything about the problem they are experiencing?
  • Are you able to provide emergency first aid? Is it safe to do so?

Fire Emergencies

  • Are you in danger?
  • Is anyone trapped or injured?
  • Are smoke and flames visible?
  • What type of fire are you reporting?

Rescue Situations

  • How many people are trapped, injured or in need of rescue?
  • If the situation involves vehicles, what type of vehicles are involved and how many?
  • Are there any other hazards present?
  • Is there a risk of fire?

Dangerous Goods Situations

  • Is fuel or other dangerous cargo leaking?
  • Is there a sign with an identification number or symbol on the side, front or back of the vehicle or vehicles? If so, can you identify what the symbol is?

Prank Calls to 9-1-1

  • Prank calls are traceable and will be investigated. They are a serious abuse of the Sask911 system.
  • All incoming calls are recorded. The use of profanity or abuse of the telephone system may result in restrictions on phone service, or charges under the Criminal Code.
  • If emergency vehicles are dispatched for no reason, the prank caller may be liable for the costs involved.

What to Do If You Have Accidentally Called 9-1-1

  • Stay on the line. Don't ever hang up.
  • Be prepared to answer questions. If our call takers have any concern for your safety or feel there are suspicious circumstances, they will send police to check on you.

MORE RESOURCES

Sask911 Incident Form
Complaint form to report issues with Sask911.

English
Pamphlet providing information about the Sask911 service in English.

The Saskatchewan Public Safety Agency can provide pamphlets and services translated in numerous languages upon request. Please call 1-866-757-5911 or email sask911inquiry@gov.sk.ca for more information.
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